Shipping policy

Shipping and Collection Policy

Last updated: 4 September 2026

We deliver throughout South Africa and offer free collection from our Rosebank and George stores.

Delivery costs

  • Orders under R1,000: R150 delivery fee
  • Orders of R1,000 or more: Free delivery
  • Bicycles of R5,000 or more: Free nationwide delivery, including outlying areas
  • Bicycles under R5,000: The applicable delivery fee will be shown at checkout before payment

Processing and delivery times

We aim to dispatch orders on the same working day where possible. Please allow up to 1–2 working days for order processing.

Once dispatched, delivery normally takes 2–7 working days, depending on your location.

Working days exclude weekends and South African public holidays. Delivery may take slightly longer during sales, peak periods or circumstances outside our reasonable control. If there is a significant delay, we will keep you informed.

Tracking your order

As soon as your order has been dispatched, we will email your tracking details to the email address used when placing the order.

If you have not received your tracking email, please check your spam or junk folder before contacting us.

Where we deliver

We deliver to physical addresses throughout South Africa, including outlying areas.

Please provide a complete and accurate delivery address, contact number and any information the courier may need to find you.

If you notice an error in your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched. Reasonable additional courier costs may apply where a delivery must be redirected or repeated because incorrect information was supplied.

Receiving your delivery

Someone must be available at the delivery address to receive the parcel. The courier may ask the person receiving the order to provide identification or sign for the delivery.

If nobody is available, the courier will usually contact you or attempt delivery again. Additional delivery costs may apply after repeated unsuccessful attempts.

Free store collection

You can collect your order free of charge from:

  • Xciter Rosebank
  • Xciter George

We will notify you when your order is ready. Please wait for this confirmation before travelling to the store.

Bring your order confirmation and identification when collecting. If someone else will collect for you, please contact us beforehand so that we can record their details.

Delayed, lost or damaged parcels

Although we use third-party couriers, Xciter remains responsible for assisting you with your delivery.

If your parcel is delayed, lost or arrives damaged, contact us with your order number. We will investigate with the courier and keep you updated.

Where possible, photograph any visible damage to the parcel before opening it and keep the packaging until the matter has been resolved. Your rights under our Refund Policy and applicable South African consumer law remain unaffected.

Product availability

Occasionally, an item may become unavailable after an order is placed. If this happens, we will contact you as soon as possible and offer an appropriate alternative or a refund for the unavailable item.

Need help?

Email: info@xciter.co.za
Telephone: 010 443 0812

Please include your order number when contacting us about a delivery