Returns & Refund Policy

We're pleased to accept returns & exchange requests within 30 days of your purchase.

The following conditions should be met to qualify for exchanges or refunds:

• The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
• Due to hygiene reasons underwear, socks and nutritional items cannot be exchanged or returned.
• The returns parcel must contain the receipt or proof of purchase. Not adhering to this guideline will result in process delays and rejection.
• Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
• If sale items are exchanged after conclusion of the sale event, the Store Credit issued will be equal to the original price paid for the item.
• Store credit issued against the exchange request is valid for 12 months after the date of issuance.

To start a return, you can contact us at info@xciter.co.za. Please note that returns will need to be sent to the following address: Shop SH11, The Zone, Regent Place, Cradock Avenue, Rosebank, Johannesburg 2196.

Refunds

We will notify you once we've received and inspected your return, and let you know the refund has been approved or not. If approved, you will be refunded on your original payment metho within 7 - 14 business days. If more than 15 business days have passed since we've approved your refund, please contact us at info@xciter.co.za.